Return and Refund Policy

• More than 24 hours before pickup: Full refund minus any processing fees.
   
• Less than 24 hours before pickup: 50% of the total rental amount will be refunded.
   
• No-show (no cancellation or communication): No refund will be issued.
   

If we must cancel your reservation due to vehicle unavailability, system error, or other unforeseen issues, you will receive a full refund or an option to reschedule at no extra cost.

If you return the vehicle earlier than the scheduled drop-off date:

• No refund will be issued for unused rental days unless agreed upon at the time of booking or in writing.
   

In the rare event of a mechanical issue not caused by misuse:

• We will provide a replacement vehicle or refund the remaining unused rental period, at our discretion.
   

• Approved refunds will be processed within 5–10 business days to the original payment method.
   
• If you haven’t received a refund after 10 business days, please contact your bank or credit card provider.
   

The following fees are non-refundable:

• Administrative or processing fees
   
• Late return fees
   
• Cleaning or damage charges
   
• Fuel surcharges (if the car is returned with less fuel than provided)
   

If you need to reschedule your booking, we allow date changes up to 12 hours before your rental start time (subject to vehicle availability). No additional fees apply for the first change.

To initiate a cancellation or refund request, contact us:

📧 Email: support@travelleronwheels.com
📞 Phone: +1 (855) 415-6239
Include your booking reference, name, and reason for the request.

Travelleronwheels reserves the right to assess refunds on a case-by-case basis and make final decisions based on the circumstances, vehicle usage, and terms agreed upon during booking.

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